Service was excellent, staff was courteous, polite and friendly. Food was delicious. Both my guest and I loved the 5 course meal from the beginning till the end.
Once again, thank you very much for the experience tonight.
This is a place I strongly recommend for those who want to spend a quiet dinner with a special one.
However, their service and ambiance deserves a credit.
Edit: I have decided to change from 4 to 1 stars. They have changed the menu, put up the prices, and made the food significantly worse. It is now one of the most over priced, below par restaurants in Malaysia. We won’t even go with 50% discount from Eatigo any more.
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5 Replies to 7 Italian Restaurant Terbaik di Dengkil
Jaka
Worst PH branch. Best place for aspiring entrepreneurs to learn what NOT to do when running a restaurant. Unprofessional staff (consistently so), dirty, appears under staff all the time, etc.
Update: Forget about using food delivery service with this branch too! Messed up packaging and spillage all over!
I’m sure all the staff involved will be happy with bad reviews because their goal is to do nothing!
Service charges is not service that expected to be delivered.
Mushroom soup was curdled, not properly mixed.
Pizza was burnt, no sauce on dough.
Service was slow even there are many staff on the ground.
When paying at counter, staff was making face because we wanted to pay using qr.
please do spot check for this outlet.
Stupid idea to stop by here. unless u want to wait 51 minutes for cold breads.
1:48 – Order and PAID. staff inform food will take 30 MINUTES
2:22 – (34 mins later) i asked “how can i know if my order is ready?” they replied “yours is ready” while pointing to my pizza ON THE OVEN! NOT PACKED!
2:36 – (48 minutes later) i asked the manager “how much longer do i have to wait for my food? its been 50 minutes” the manager called one of the staff “pika pika tolong check dah 50 minit tunggu)
2:38 – (51 minutes later) got my food. cold pizza, cold breadsticks, only mushroom soup is warm. all my family said the pizza and breadsticks are super oily. the cinnamon stick almost has no cinnamon powder on it. all the breadsticks are not cut properly. (refer photo)
funny how i got my food after 51 minutes although i asked twice. imagine being quiet and just wait LOL.
RIDICULOUS SERVICE! RIDICULOUS FOOD QUALITY! WASTE OF TIME!!! AND MONEY!!!
STAFF WERE CHITCHATTING AND LAUGHING IN THE KITCHEN! TWICEEEE!!!
NOBODY WAS SORRY YA THEY ONLY SAID “terima kasih datang lagi” super stupid.
Food taste- A
Staff friendly- A
Staff service- A
Cleanliness- A
Environment- A
Price- Standard price
Food tastes great, they only cook once you order. Their restaurant is also clean.
Please come and try it out and don’t forget to share your comment here.
Thank you and have a great day.
Music was too loud. Pizza not made as requested. Ordered additional menu. Told will take 15mins but after 40mins still not served and we had to cancel without any apologies!