Jaka
A very different experience compared to other Clinic in Singapore.
Thank you for your dedication and expertise as a medical doctor, Dr. ONG. Your commitment to providing excellent patient care is truly commendable, and your ability to diagnose and treat medical conditions with compassion and skill is greatly appreciated. You make a positive impact on the lives of your patients in the community of Ang Mo Kio, and your knowledge and professionalism shine through in all that you do, Keep up the fantastic work in the medical field, especially at Ang Mo Kio Heartland – you are a true asset to your patients in Singapore.
Also, would like to thank Ms. Amy who always take good care of patients in the Clinic with great professionalism.
My recent experience at this clinic left much to be desired. The prolonged waiting times were a significant issue, and it was disappointing to find that the receptionists seemed to lack the necessary competence.
Their unfamiliarity with medicines added to the frustration, and even after the medications were compiled, there was an additional delay as the doctor needed to check them.
For patients who are seriously ill and eager to return home and rest, this elongated process is far from ideal. Efficient care should be a priority, and I hope the clinic takes steps to address these concerns.
the 3 female receptionists are rude and unprofessional mask down the whole time and eating ice cream. there were 2 patients in the clinic and they still managed to make us both wait 30 mins for our turn cuz they missed the bell from the doctor . not only that when i called to ask for an extra day on mc as i was still not feeling well the nurse said what can we do about that??? with an attitude but every other clinic ive been to just says they will give me an extra day and they actually CARE literally worst clinic ive been to
We booked a 6ME checkup for our helper at DA clinic on Deepavali via their website for a 1pm slot
Got to the clinic and was immediately told (without any real remorse) that their rider will not be coming for the day for blood sample anymore.
TL;DR : the appointment we made was invalid and any sample taken might clot by the next day.
Reason:
“We have no access to the system – so we can’t change it”
“Usually this doesn’t happen, but the system didn’t register today as a public holiday and allowed the booking”
“Come back another time”
Very disappointed especially when the system readily accepted the booking and we made time to specially come by for the checkup.
Cautionary tale for anyone planning before hand – don’t trust your booking – call first if not it might be a wasted trip and dampener for the day.
This information is complete DA – I don’t think you’d need more information about this via your contact channel.
If you have a cough of any kind, I don’t think using the Dr Anywhere app is suitable. On two occasions that I used the app, I ended up having to visit a physical clinic anyway as the diagnosis and medication was ineffective. In my latest tele doctor visit with a Dr Singh, it lasted less than 1min and he did not ask any questions to clarify my symptoms. I was given expensive medication (“free” delivery fees are probably inside the pricing), that I later learnt from another doctor I had to visit, clashes with one another and was not even the right medication suitable for treating me. Which explained why I wasn’t getting better even after two weeks. Unfortunately, in my experience, this service is perhaps just suitable for a light headache or taking an MC. Really wish I had a better experience to recommend this service and this particular clinic.
Saw the doctor yesterday. She quickly went through the consultation without asking me for detaiils like when my cough started amy phelm or fever. Gave me the cough mixture which I felt more ill n vomitted more than 10 times.